Delayed start/Early finish; It is important that the agreed appointment time and duration is adhered to. 
It is appreciated that sometimes, unexpected things happen that may cause a delayed start or early end to your massage. This is fine, however, it will not be possible to make up the missed time by overrunning or adding the lost time to subsequent appointments. Therefore it is up to you to make sure you have enough time in your schedule to receive the full duration of your appointment or reschedule/cancel your appointment in good time so that you do not incur any unnecessary fees.

Cancellation; A minimum of 24 hours notice is required to cancel an appointment. 

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Cancellations made with less that 24 hours of the appointment will incur a charge of €25. Appointments cancelled within 2 hours of the confirmed time will incur the full cost of the treatment. ‘No shows’ to appointment will also incur the full cost of the treatment.

Our appointments require preparation of equipment and products, studio rental (or travel if you have booked a home visit) therefore there are costs that still need to be covered even if the treatment does not go ahead and at such short notice is it not always possible to fill the time slot with another appointment. If a foreseeable event such as illness or adverse weather conditions will likely prevent you from attending/hosting an appointment, then please cancel as soon as possible to avoid unnecessary fees. 
If you need to cancel your appointment at short notice due to a long-term/terminal medical condition which varies from day to day, or because you have become pregnant the cost implications can be discussed on a case by case basis.
Should you incur any cancellation or ‘no show’ costs, an invoice will be sent to you by email and payment should made in full by bank transfer within 7 days. Payment must also be received before any further appointments can be made. 

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